Communication report

Communication report displays all messages exchanged between members of your account. It allows you to finely track the progress of every project.

You can access this page through the account level menu, under Reports. Note that only users with the View communication report permission will be able to access this.

The page displays all messages by default, with the most recent one at the top.

Every message is displayed as a card. Every card has a set of properties, which are explained below.

  1. The sender and the receiver along with their roles. Underneath that is the name of the project where the message was sent.
  2. The content item being discussed, if there is one. You can click it to view its contents.
  3. The message body.
  4. The date the message was sent.

Searching and Filtering Messages

You can search messages with the use of the search function or via the filter by project option. Using a combination of the two will allow you to conduct a fine-tuned search.

When using the search function, EasyContent will try to match any text or phrase you enter to a user's name, assignment's name, and message body.

If you try to use the search feature to filter by role, you may get inaccurate or no results at all. It's not recommended to do a search by role with the search function. Also note that the attached article's content, if any, is also excluded from the search.