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Communication report - EasyContent

Communication report

This feature is available on all plans.
Users with the view communication report permission can access this page.

The communication report displays all messages exchanged between your team members and all comments left on all items, widgets, or text snippets including those left by guest users. It allows you to track the progress of every project.

You can access this page through the account menu: Reports > Communication.

The page is divided into two tabs: one for messages and one for comments. You can switch to the tab you want to view using the buttons in the upper right area of the page.

Table of Contents

Messages

The messages tab displays all messages exchanged between your team members.

Each message is displayed as a card.

  1. The sender and the receiver along with their roles. The project where the message was sent is also shown underneath it.
  2. The attached content item, if there is one. You can click it to view it.
  3. The message body.
  4. The date the message was sent (UTC +0).

Comments

The comments tab displays all comments from all projects including those left by a guest user.

Each comment is displayed as a card, just like messages.

  1. Commenter name and role. The project where the comment was left is also shown underneath it.
  2. The content item where the comment was left. You can click it to view it.
  3. The widget where the comment was left. In the example, the comment was left on the "featured image" widget in the "meta data & files" tab.
  4. The comment body.
  5. The date of the comment (UTC +0).

Searching and Filtering

You can search messages and comments by text, user, or content item using the search box. You can use the filter by project menu to only display messages and comments from the selected project(s).

If you're viewing the comments tab, in addition to the search and filter options, you will see the "show resolved" option. By default, if a comment is marked as resolved, it will be hidden from the communication report. Enabling the "show resolved" option allows you to see those comments.

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